2019 Session Description

Facilitating with Heart
Navigating the emotions triggered by clarifying a situation

For adults • 90 minutes
Category: Facilitation
Maximum Participants: 20

To communicate a challenge, to explore our understanding of it is an act of courage in many ways. As coaches and facilitators of creative problem solving journeys, we need to clarify the situation with our client.

We often think of assessing the situation as a cognitive step: exploring data, fact-finding, etc. But it may give rise to many emotions. Being public about a situation, answering unexpected questions, being challenged about their assumptions, can bring the client to the edge of discomfort.

This very interactive workshop is an invitation to become more aware of what is at stake in the clarification phase, to realize the need for empathy and to reflect on strategies in order to become better facilitators when accompanying the client in the sensitive step of clarification.

The Skinny: 3 things you will do in this session

  • Clarify client needs when assessing a situation that requires innovative change
  • Identify emotions triggered in the client when they are assessing the situation
  • Discuss empathy and strategies that could improve our facilitation skills in these sensitive moments
Clara Kluk
Mexico City, México
Clara is a partner of PIENSA, a consulting firm in México City and in Costa Rica, specializing in organizational development and creativity training and facilitation. She works with organizations across Mexico, and Latin America to facilitate creativity and innovation, to help manage change and transition, and enhance teamwork and leadership.

An artist, and expert in social sciences, Clara has more than 20 years of experience. She has worked extensively for many corporations, in several different fields, including pharmaceutical, financial, cosmetics, insurance, telecommunications, education, food, and social services.

Clara holds a Master of Science degree in Creativity and Innovation from the International Center for Studies in Creativity at Buffalo State College.


Clara is a returning presenter. Click to see what they've presented in the past.

Sylvain Rouillard
Montréal, QC
Sylvain Rouillard is a psychologist, specialized in creativity and creative problem-solving. He has designed and facilitated workshops and delivering conferences on these themes for 25 years.

He has been teaching the Psychology of Creativity and Creativity Methods in various universities for over 15 years, including Université du Québec à Montréal and Université de Montréal. He has been invited as a speaker at the Creativity Certificate Program at Descartes University in Paris.

For more than ten years, he has designed and facilitated workshops at the annual Creative Problem Solving Institute (CPSI) at Buffalo, as well as CREA, an annual creativity event in Italy. And he has been an enthusiastic facilitator here at Mindcamp for many years.

His knowledge of creativity is combined with experience in real innovation. He helps individuals and teams from public and private organizations in various fields — tourism, architecture, food industry, media, etc. — to gain innovative results. His consulting and training activities have taken him across Québec and Canada, to the United States, Italy, France, Mexico, and India.

With a group of colleagues, he founded Créa-Québec, Québec’s association for the development of creativity.

Sylvain is a returning presenter. Click to see what they've presented in the past.

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